QUESTIONS & ANSWERS
FIND OUT MORE ABOUT OUR POLICIES AND HOW WE OPERATE.
Our minimums are 12 pieces per style for Custom Printing.
We require all orders to be paid 50% upfront. If the downpayment has not been made the order will NOT be processed. The balance of the payment is required at delivery. We accept major credit cards visa, MasterCard, Discover and American Express, checks, or cash.
All artwork must be in an illustrator or Photoshop file with a resolution of at least 300 dpi. Please bring artwork with layers if it was done in Photoshop.
Make sure the text is converted to outlines if you're using Illustrator.
If the artwork is of poor quality, we will not proceed with the order.
If the artwork isn't sized, we can resize it to fit on any size shirt, from the smallest to the largest.
Within a fair time after the order has been placed, art approvals will be delivered by e-mail. Approval or acknowledgement of the digital mock-up is required.
Please double-check your mock-up for accuracy in terms of color, measurements, spelling, and product information.
CHANGE TO YOUR ORDER
Changes are limited to adding more pieces to the order and changing the graphic color. Additional charges and production time may be applied (subject to minimums). Once a payment has been made, no adjustments are permitted.
Any items added to an order after it has been placed will be treated as a new order, and additional fees may apply.
All orders are final; however, if you cancel within 24 hours of placing your order, you will be charged a 30% restocking fee as well as a partial payment for any services previously rendered. If the purchase is already in process or printing has begun, there will be no cancellations authorized.
TURN AROUND TIME & DUE DATES
Our turnaround is usually 7-10 business days. If we are extremely busy our turn around can vary from 10-14 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know.
SHIPPING, DELIVERIES & UPS PICK UPS
All shipping and handling fees are the responsibility of the customer (if applicable). If the order is being shipped to a specified area, the customer must let us know when placing the order. We ship using our own UPS account and add the cost of shipping to your invoice. Any delays are not the responsibility of Broadway Ink Company.